REFUND AND CANCELLATION POLICY
This Refund and Cancellation Policy explains how refunds and cancellations work for payments made to ToolField ("ToolField", "we", "us"). It forms part of, and should be read together with, our Terms of Service and our Privacy Policy.
1. OUR SERVICES ARE FREE
1.1. Every tool on ToolField is free to use. There is no subscription, no premium tier and no charge for using any feature. We do not sell goods or paid services.
2. VOLUNTARY CONTRIBUTIONS
2.1. The only payments we accept are voluntary contributions (donations or tips) that you may choose to make to help cover our running costs. A contribution is a gift. It is not a purchase, it does not buy any product, feature, service or benefit, and it confers no additional rights.
2.2. Because a contribution is voluntary and you receive nothing in return, contributions are generally NON-REFUNDABLE.
3. WHEN WE WILL REFUND
3.1. We will refund a contribution where:
(a) the payment was a duplicate, meaning you were charged more than once for the same intended contribution; or
(b) the payment was charged in error, or in an amount clearly different from what you intended; or
(c) a refund is required of us under applicable law.
3.2. To request a refund under section 3.1, contact us within 7 days of the payment at the email address in section 7, with the date, amount and payment reference. We will review the request and, where it qualifies, process the refund.
4. HOW REFUNDS ARE PROCESSED
4.1. Approved refunds are made to the original payment method through our payment gateway. Once we initiate a refund it is typically credited within 5 to 7 business days, although the exact timing depends on your bank or card issuer.
4.2. We do not charge any fee to process a refund.
5. CANCELLATION
5.1. There is nothing to cancel. We have no subscriptions and no recurring payments. A contribution is a one-time payment, so you simply choose not to contribute again.
6. PAYMENTS AND YOUR CARD DETAILS
6.1. Payments are processed by an independent, PCI-compliant payment gateway. We never receive or store your full card or banking details. Any chargeback or payment dispute is subject to the rules of the gateway and your bank.
7. CONTACT US
7.1. For any refund request or question about a payment, contact us at [email protected].
7.2. Please include your payment reference, the amount and the date so we can locate the transaction quickly.